For accounts created through Roku, all billing and account issues must be handled through https://www.roku.com/.
1.) Log in and click 'My Account.'
2.) Scroll down and click on 'Manage Your Subscriptions.
From here, you can view and manage your Roku-billed subscriptions and manage other aspects of your Hallmark Movies Now account. For more information, please visit https://support.roku.com/index