Some devices will subscribe you through the account associated with your device. In these cases, you may receive an email to set up your password soon after subscribing. If you have difficulty locating the email or if it has since expired, please visit: I forgot my password for information on how to reset your password.
iOS or Apple TV Subscriptions
If a subscription was registered through an iOS device or Apple TV and you do not receive a Welcome email, or if you are unable to watch video content on your iOS device or Apple TV, please troubleshoot by following the steps below:
Try using the RESTORE PURCHASE feature in the Hallmark Movies Now app. Using this feature should create your account with Hallmark Movies Now, and you should then receive a Welcome email with instructions on how to set a password to watch on any device.
If you are still unable to get logged in, please reach out to customer support via Submit a Support Request, by phone 9am-5pm PST Seven Days a Week at 1-844-446-5669 (1-844-4-HMK-NOW), or via email at email@example.com.