If a subscription was registered through an iOS device or Apple TV and you do not receive a Welcome email, or if you are unable to watch video content on your iOS device or Apple TV, please troubleshoot by following the steps below:
Try using the RESTORE PURCHASE feature in the Hallmark Movies Now app. Using this feature should create your account with Hallmark Movies Now, and you should then receive a Welcome email with instructions on how to set a password to watch on any device.
If you are still having trouble, it is very likely that your email address has already been registered on our website. Here are some steps you can try if the RESTORE PURCHASE feature does not resolve your issue:
- Visit http://www.hmnow.com/login/forgot
- Enter the email address you used to sign up for Hallmark Movies Now on your device and click "Request Password.”
- If you see an error that says “An account cannot be found with this email address. Please try again,” then your account was not created on Hallmark Movies Now when you signed up on your device. Please reach out to customer support via phone 9am-5pm PST Seven Days a Week at 1-844-446-5669 (1-844-4-HMK-NOW) or via email at firstname.lastname@example.org.
- If your email address is registered in our database, you will receive an email with instructions on how to set a password. Follow those instructions and you will then be able to sign into your iOS device, Apple TV, and any other supported device to watch Hallmark Movies Now.
For all other devices where you are experiencing a similar issue in which you did not receive a Welcome email or are unable to stream video content on the device, please follow the four steps above. If you are still unable to resolve your issue, please reach out to customer support via phone 9am-5pm PST Seven Days a Week at 1-844-446-5669 (1-844-4-HMK-NOW) or via email at email@example.com.