We are unable to assist directly with subscriptions created through Comcast Xfinity. A subscription made through the Hallmark Movies Now app or website (www.hmnow.com) will not have access to HMN through Xfinity On Demand and vice versa.
For information about Subscriptions billed through Xfinity, please click here: Subscribe, Unsubscribe and Manage Internet Subscription Video on Demand Channels
For any and all billing issues through Comcast Xfinity, you must contact Comcast Xfinity Support.
You can contact Comcast customer support at 1-800-934-6489 or by visiting the Comcast Xfinity Support page here: Xfinity Support Contact Us. Be sure to tell the Comcast agent that you have Hallmark Movies Now as an Internet Streaming Video On Demand subscription through your Comcast Xfinity package.