We have no access to any subscriptions created through Comcast Xfinity. A subscription made through HMN will not have access to a subscription created on Comcast Xfinity and vice versa.
For any and all billing issues through Comcast Xfinity, you must contact Comcast Xfinity.
You can contact Comcast customer support at 1-800-934-6489. Be sure to tell the Comcast agent that you have Hallmark Movies Now through your Comcast Xfinity package.