We are unable to assist directly with subscriptions created through Cox. A subscription made through the Hallmark Movies Now app or website (www.hmnow.com) will not have access to HMN through Cox On Demand and vice versa.
For information about Hallmark Movies Now through Cox On Demand, please click here: Hallmark Movies Now On Demand
Instructions on managing subscriptions through your Cox account can be found here: Canceling Streaming Subscription Service
For any and all billing issues through Cox On Demand, you must contact Cox Customer Support.
You can contact Cox Customer Support at 1-800-234-3993 or by visiting the Cox Support page here: Contact Cox Residential. Be sure to tell the Cox agent that you have Hallmark Movies Now through your Cox On Demand package.