We are unable to assist directly with subscriptions created through Frontier. A subscription made through the Hallmark Movies Now app or website (www.hmnow.com) will not have access to HMN on Frontier and vice versa.
More information on Hallmark Movies Now as a Frontier On Demand subscription can be found here: Hallmark Movies Now Premium Channel
For any and all billing issues through Frontier, you must contact Frontier Customer Support.
You can contact Frontier customer support at 1 (800) 921-8101 or by visiting the Frontier Contact page here: Frontier Support Contact. Be sure to tell the Frontier agent that you have Hallmark Movies Now through your Frontier On Demand package.