We are unable to assist directly with subscriptions created through DirecTV. A subscription made through the Hallmark Movies Now app or website (www.hmnow.com) will not have access to HMN on DirecTV and vice versa.
More information on Hallmark Movies Now as a DirecTV Premium subscription can be found here: Additional Channels
Instructions on how to manage Premium Channel Subscriptions through DirecTV can be found here: Add or remove premium channels and packages
For any and all billing issues through DirecTV, you must contact DirecTV Customer Support.
You can contact DirecTV customer support at 1 (800) 531-5000 or by visiting the DirecTV Contact page here: DirecTV Support Contact. Be sure to tell the DirecTV agent that you have Hallmark Movies Now through your DirecTV package.