Troubleshooting

Login Issues

• I forgot my password
• I’ve reset my password, but I’m still having difficulty logging in.
• I subscribed through my device, but am unable to log into other devices.

Playback issues

• I got RESOURCE NOT FOUND when trying to watch a movie
• Why doesn’t Hallmark Movies Now play on Internet Explorer on Windows 7?
• I get USER NOT AUTHORIZED while watching movies on the website
• Why am I getting a "Maximum Streams Allowed" error?
• What should I do if I'm having buffering issues?
• What if I experience a slight delay when playing films?

See all 10 articles

Content

• Where are When Calls the Heart and The Good Witch TV Episodes?
• When Hope Calls
• How can I find Christmas movies?
• How do I submit feedback about something I saw on the Hallmark Channel?

Other

• I've had technical problems for an extended period of time. Can I be refunded?
• How do I locate my Samsung model number?
• How do I set up my Chromecast?