Troubleshooting

Login Issues

• What should I do if I forgot my password?
• I subscribed through my device, but am unable to log into other devices.

Playback issues

• What should I do if I'm having buffering issues?
• Why is the background music so loud in your movies?
• Why do some movies have black bars on the sides?
• Why are the sound and video disconnected on my Roku?
• Why does the iOS app quit or close on its own?

Content

• How can I find Christmas movies?
• How do I submit feedback about something I saw on the Hallmark Channel?

Other

• I've had technical problems for an extended period of time. Can I be refunded?
• How do I locate my Samsung model number?