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  1. Hallmark Movies Now
  2. Troubleshooting

Troubleshooting

Do you have issues with watching movies or signing in?

Login Issues

  • I forgot my password
  • I’ve reset my password, but I’m still having difficulty logging in.
  • I subscribed through my device, but am unable to log into other devices.

Playback issues

  • I got RESOURCE NOT FOUND when trying to watch a movie
  • Why doesn’t Hallmark Movies Now play on Internet Explorer on Windows 7?
  • I get USER NOT AUTHORIZED while watching movies on the website
  • Why am I getting a "Maximum Streams Allowed" error?
  • What should I do if I'm having buffering issues?
  • What if I experience a slight delay when playing films?
See all 10 articles

Content

  • Where are When Calls the Heart and The Good Witch TV Episodes?
  • When Hope Calls
  • How can I find Christmas movies?
  • How do I submit feedback about something I saw on the Hallmark Channel?

Other

  • I've had technical problems for an extended period of time. Can I be refunded?
  • How do I locate my Samsung model number?
  • How do I set up my Chromecast?
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